Payment and refund terms

1. Booking and payment channels

Bookings can be made through: (a) website with automated payment via Stripe or PayPal; (b) direct requests by email or phone, with payment method agreed case by case.

2. Booking confirmation

A booking is considered confirmed when Sicily Connection sends confirmation and, where applicable, when payment is completed.

3. Customer cancellation

• Cancellation notified at least 72 hours before the booked date/time: 100% refund of paid amounts.
• Cancellation notified less than 72 hours before the booked date/time: no refund.
• No-show or late arrival that cannot be operationally managed: no refund.

4. Cancellation or change by Sicily Connection

In case of bad weather, safety reasons, service unavailability or force majeure, Sicily Connection may offer rescheduling. If rescheduling is not accepted, full refund of paid amounts will be issued.

5. Refund method and timing

• Online payments (Stripe/PayPal): refund to the same payment method.
• Bookings handled by email/phone: refund by agreed method (for example bank transfer).
• Technical timing: refund process starts within 7 working days after refund confirmation; final credit depends on payment provider timing.

6. How to request cancellation

The request must be sent in writing to info@sicilyconnection.com including booking code (if available), name, service date and booking reference. The received date/time of the request is considered valid.